Return and Refund Policy
At MARK MIDDLE EAST LLC, we are committed to providing you with a high-quality shopping experience and ensuring that every purchase meets your expectations. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds.
1. When Returns and Refunds Apply
We gladly accept returns and issue refunds only in cases where an item has a manufacturing defect or is damaged upon arrival. Our goal is to ensure you receive products in perfect condition.
To be eligible for a return:
- Items must be returned in their original packaging, with all accessories, manuals, and tags included.
- A payment receipt or proof of purchase must accompany the returned item.
2. Before Accepting Delivery
If your package appears damaged, opened, or tampered with at the time of delivery, please do not accept it.
- Notify the delivery person immediately and contact our support team as soon as possible.
- Once a delivery is accepted, the order will be subject to the terms of this Return and Refund Policy.
3. Return Shipping
For approved returns, the customer is responsible for return shipping costs.
We recommend using a trackable and insured shipping service to ensure the safe return of your item.
Please note that shipping costs are non-refundable.
4. How Refunds Work
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be processed as follows:
- Cash on Delivery (COD) payments: We will contact you using the phone number provided at checkout to arrange your refund.
- Credit/Debit Card payments: Refunds will be credited to your original payment method. Processing times may vary depending on your bank’s policies.
5. What’s Not Eligible
The following items and situations are not eligible for return or refund:
- Sale or discounted items
- Items not in their original packaging
- Products missing parts, accessories, or documentation
- Items that show signs of use, wear, or misuse
Contact Us
If you have any questions or concerns regarding your return, please contact our customer service team at [email protected]. We’re here to help ensure your experience with us remains smooth and satisfactory.