Sewing machine service
Embroidery machine service
Every hour an embroidery machine stands idle is an order you cannot fill. Since 2002, Mark Middle East has kept embroidery floors running with specialist engineers who bring over 60 years of collective experience to every machine, whatever the brand.
Specialists, not generalists
Established in 2002, Mark Middle East has grown up alongside the embroidery industry in this region. Our embroidery engineers bring over 60 years of collective, hands-on experience to installing, tuning and repairing embroidery machines. When you call us, you get specialists who know these machines inside out, not general technicians learning on your equipment.
New or long in service, single-head or multi-head, bought locally or shipped in from the other side of the world: we look after your machine as if our own production depended on it.
Installation and support for machines sourced abroad
More and more businesses in the region buy embroidery machines directly from international suppliers. The choice is wider, but the machine still has to be installed, set up and kept running, and that is where many buyers are left on their own.
Not with us. We install and commission new machines of any brand, then stay on hand with the service, parts and advice that keep them earning.
Service options
- Standard service callsFast, reliable repairs and maintenance, whenever you need them.
- Annual maintenance contracts (AMC)Proactive service plans designed to minimise downtime, reduce operating costs and extend the working life of your embroidery machines.
Why our AMC customers stay with us
An annual maintenance contract turns servicing from an emergency into a plan. Our AMC customers enjoy:
- Lower maintenance and operating costsPredictable spending and far fewer unexpected repairs.
- Less downtimeProactive maintenance finds and fixes potential problems before they stop production.
- Discounted spare partsSavings on the essential components we recommend keeping on site.
- Priority turnaroundPriority service gets your machines back to work quickly.
- Expert technical knowledgeDirect access to our engineers for troubleshooting and advice.
- Better performanceWe recommend the spare parts and attachments that improve your machine's handling and raise production speed.
What our service checks cover
Our large inventory of genuine and high-quality parts lets us repair quickly and keep disruption to your production schedule to a minimum. During a service check, our experienced engineers examine every key area, including:
- Pantograph alignment and lubrication
- Belt adjustment and replacement
- Thread tension verification
- Needle change settings
- Hook timing and trimming
- Trimmer functionality
- Electrical and electronic system checks
- Sensor diagnostics
Work we stand behind
Our embroidery mechanics are dedicated experts. Every job is backed by our warranty, and our rates are fair and in line with the market.
On-site inspections
- DubaiOur engineers come to your premises to inspect your machine. For the other Emirates, ask us about a visit.
Electronic circuit board repair
Electronic fault on your embroidery or sewing machine? We repair electronic circuit boards for both sewing and embroidery machines.
- In-house board inspectionBring the board to our service centre and our technicians will inspect it. You deliver and collect the board.
- On-site board inspectionOur technician inspects the board at your premises.