Sewing machine service
Domestic sewing machine service
We repair and service domestic sewing machines in our showroom in Dubai Investment Park 1. Bring in your sewing machine any time during our standard business hours; you don't need an appointment.
Authorised BERNINA Service Centre
Mark Middle East is an Authorised BERNINA Service Centre. Bring your BERNINA machine to our showroom in Dubai Investment Park 1 for servicing and repairs by our engineers.
Service and repair
Our service department has grown through word of mouth, with excellent referrals giving us a high level of repeat business.
When you bring your machine to us for a service or repair, our team of qualified engineers works on it, using only genuine parts wherever possible. Our workshop is fully equipped, so you can rest assured your machine is in good hands.
Just let us know the reason you are bringing it in: for an annual service check or, if there's a problem, tell us exactly what the issue is. Our technicians will be happy to inspect the machine and send you an estimate for the work if we need to get any additional parts or replace anything.
Why and when should I bring my machine for a service?
If you use your machine several times a week, we recommend once a year. If you use your machine once every two or three months, we suggest every six months. If you keep your machine without using it, polish it yourself.
Looking after your machine
We recommend that all sewing machines get a basic service check every 1 to 2 years. Stray threads, dust and lint from fabric stay inside your machine. As time passes you start facing issues with the tensions, feed dogs, needle plates and stitch regulators. If you don't take care of it, you may damage the machine for good. Many of the latest sewing machine models do not require oiling, which means this is done when the machine is serviced.
If you keep your machine clean, change your needle frequently, oil it where needed and store it properly, then you can wait longer between services. However, a regular user will know when the machine has issues. Keep in mind that the older your machine is, the more service it requires: older machines need more lubrication to run well, and they have parts that wear out with time and use.
Turnaround and warranty
We offer a fast turnaround and a 90-day service warranty on our work.
What the warranty covers
- Parts replaced during your service
- Labour performed during the service
- Mechanical faults during normal operation arising from work performed by our technicians
What the warranty does not cover
- Misuse of your machine
- Malicious damage to your machine
- Operator error
- Incorrect threading
Free warranty repairs
We will fix your machine free of charge provided that:
- The machine is used correctly.
- The machine has been threaded correctly.
- There is no evidence of thread caught up in the gears, take-up mechanisms, motors or any other mechanical or electrical component.
- The machine has not been tampered with by the owner or another individual.
Collection and storage
Any machine left at MME for longer than 14 days following service or repairs, without prior notification, incurs storage fees. Should the machine not be picked up after 30 days, we reserve the right to sell or dispose of it to recover costs.